Restaurant boss's quick thinking helps save customer

THE actions of a quick-thinking restaurant manager and his staff helped save the life of a diner who had a heart attack.

- ROBERT DALLING

Jordan Harries, general manager of The Welsh House in Carmarthen, was alerted by a staff member that a cubicle in the ladies' toilets was blocked.

He went inside to inspect further and discovered that a woman was inside unconscious.

An ambulance was called, and the 28-year-old carried out CPR and later used a defibrillator on the customer until paramedics arrived to take her to hospital for further treatment.

Reliving the day, Mr Harries said: "A member of staff came to me and said there was something behind a cubicle in the women's toilets but they weren't able to get in to have a look. I came in and ended up jumping over the top and found there was a woman who was unconscious.

"I asked for a member of staff to go and call and ambulance and also to get a relative who was dining with them to ask them some questions.

"I used to work in a hospital during Covid, so I've had some experience. I asked some general questions as to whether the lady had any allergies to try and work out what the issue could be.

"At this point, the lady was still breathing but unresponsive.