Telcos push OTTs to self-verify users, not rely on SIM checks

Clash over SIM binding

- SURAJEET DAS GUPTA

Leading telecommunications operators (telcos) have asked over-the-top (OTT) communication platforms — which have opposed the implementation of the SIM-binding directive — to conduct their own customer application form (CAF) verification to onboard users, instead of relying on the mandatory verification carried out by telecom companies (telcos) before activating SIM cards for mobile services.

CAF isa critical regulatory document for compliance, and telecom service providers are audited to ensure its accuracy and integrity. Failure to do so can lead to penalties.