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FinMin pulls up PSBs over staff misconduct
Business Standard
|May 24, 2025
Ministry asks lenders to strengthen handling customer grievances following several incidents
The Union Ministry of Finance has asked public-sector banks (PSBs) to strengthen handling customer grievances following several incidents of alleged misconduct by the bank staff, a senior government official said.
"Department of Financial Services (DFS) Secretary M Nagaraju has told PSB chiefs to strictly adhere to the established guidelines governing employee conduct," the official added.
The source further added the secretary also asked banks to regularly review the performance of branch heads.
"These reviews will include assessments of how well a branch is maintained, its cleanliness, and how staff members interact with customers," the official noted.
Recently, a video from a State Bank of India (SBI) branch in Karnataka has gone viral, intensifying the ongoing language debate in the state.
This story is from the May 24, 2025 edition of Business Standard.
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