America's Best Customer Service 2026

WHEN SHOPPING FOR NEW KITCHEN APPLIANCES OR clarifying a charge on a phone bill, customer service can make or break the experience.

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A single bad interaction with an associate can turn people away, while a great one can turn a onetime buyer into a loyal customer. A good encounter can have a big impact, with 83 percent of customers reporting feeling more loyal to brands that successfully help them solve their problems, according to Khoros. Meanwhile, they found that 65 percent of customers go so far as to switch to another company when they have a bad experience, proving how important a positive interaction with customers can be. That is why Newsweek and Statista are partnering for the eighth year to present America's Best Customer Service 2026. This year's ranking highlights 730 companies that have been reported to provide the best service experiences to customers. This ranking is built on an evaluation of over 200,000 customer evaluations,