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HELLO! UK
|July 07, 2025
Meet the luxury travel consultant who can make anything happen
What plans have you made for your next holiday? Breakfast atop the Arc de Triomphe? Private dining amid the splendour of the Palace of Versailles? How about an intimate tour of the Great Sphinx of Giza? It’s all in a day's work for the luxury travel concierge Jaclyn Sienna India, who has devoted her career to masterminding incredible experiences for her high-net-worth customers.
“We do all the crazy stuff,” Jaclyn tells HELLO! in our exclusive interview, speaking from her new home in Beverly Hills. “We shut down monuments; we work with the most exclusive clients.”
The founder of her own bespoke travel company, Sienna Charles, Jaclyn, 43, is the woman the ultra-wealthy turn to for premium out-of-reach experiences. She once rented an entire private island in the Caribbean to host a birthday party for Mariah Carey.
Membership of Sienna Charles starts at $50,000 a year - and there’s a long waiting list. “I'd say we don't have any members now who are worth less than $500m,” she tells us. “Probably 90% of our clients are billionaires.
“You can’t just be a travel agent any more. You have to know the hottest places, because when a client books that trip, they start communicating it to friends. You need to know the restaurants before they do, and get them in. You can’t sell something you don’t have access to.”
Jaclyn’s secret weapon is her little black book, in which she records the hotspots she finds through her extensive travels. The American businesswoman spends more than 200 days a year visiting between ten and 20 countries to vet locations and meet locals, so she can “discover places and experiences that simply aren't found through conventional searches”.
This story is from the July 07, 2025 edition of HELLO! UK.
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