FROM LEADING EDGE TO BLEEDING EDGE

CSAT, THE WORLD'S LARGEST COMPUTER REPAIR DEPOT, IS REIMAGINING EFFICIENCY THROUGH A COMMITMENT TO DEVELOPING FUTURE-SHAPING IP

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"We are using AI to make humans monumentally efficient." These are the words of Jason Lu, Chief Technology Officer for CSAT Solutions, a repair depot that does warranty and repair work for three of the five largest computer manufacturers on Earth. "Automation transformed us from one of the most efficient and capable organizations in the world to even become more - to having the best turnaround times and the best quality in the world." And they did so with mind-melting speed. More on that in a moment.

Without naming names, CSAT's contributions to the computer repair and fulfillment industry include increasing the productivity of an operation that was already one of the most efficient in the world. "Rather than doing what everybody else is doing we're taking what others are doing and moving it from the cutting edge to the bleeding edge," Lu noted. “We are pushing harder, moving faster - leveraging innovation and cutting-edge technology to redefine device repair, drive efficiency, and deliver peak performance.”

A multiple ORBIE winner, Lu has an extensive background in leading, coaching, and mentoring technology teams to drive innovation while delivering highly complex technology products and portfolios for billion-dollar enterprises. “What really makes a difference in my role is the nature and speed at which we do it. CSAT has always been one of the major warranty and repair depots, and we’re the largest computer and device repair company in the world. That’s a pretty big claim in a world where we’re all using devices.”

Founded in 1992 as a motherboard repair company, over time CSAT grew into a global leader in electronics repair and supply chain management, specializing in delivering top-tier solutions with incomparable speed, dependable results, and seamless logistics support.