GEORGE BENNET KURUVILLA

CEO BASL AND VP HOSPITALITY BIAL

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Business Traveller India chats with George Bennet Kuruvilla, CEO BASL AND VP Hospitality BIAL, about the transformation, evolving trends and future of airport lounge experiences at Kempegowda International Airport Bengaluru

How are you evolving the airport lounge experience to meet the expectations of modern travellers seeking personalisation and comfort?

At Kempegowda International Airport Bengaluru (BLR Airport), our aim has always been to create spaces that go beyond utility, and our 080 Lounges at Terminal 2 reflect that belief. These are thoughtfully designed environments where each traveller's journey feels seen, valued, and enhanced. Whether it's through curated wellness treatments, our signature Sunday brunch, or immersive festive events, we're focused on crafting 'moments of pause' that stay with passengers. For premium and business travellers, dedicated zones like the Shalimar VIP Lounge (International), Qila & Courtyard Club (Domestic), and workspaces like Business Connect ensure we're meeting both function and feeling. We've also taken care to bring storytelling into our spaces, like Snug for book lovers or Radio House and Talkies, which celebrate India's rich cultural heritage. Every element from service to setting is designed to bring a quiet sense of comfort, connection, and ease.

How are digital tools like Al, facial recognition, or mobile apps integrated into your lounge services?