MASTERING INDUSTRIAL GEAR SERVICE

SEW-EURODRIVE IS REDEFINING WHAT LONG-TERM SUPPORT LOOKS LIKE FOR INDUSTRIAL GEAR SYSTEMS ACROSS AUSTRALIA.

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When it comes to servicing industrial gear units, SEW-EURODRIVE isn't simply growing its footprint; it's setting new standards for reliability, responsiveness and regional support. With dedicated service facilities in Mackay, Newcastle, Melbourne, Brisbane and the recently opened Wingfield site in Adelaide, the company has built a network designed around one goal: keeping industry moving.

“We've always been more than a product supplier,” SEW-EURODRIVE national industrial gears service manager Robert Justice said. “Our role is to guide and coordinate service at a national level, ensuring facilities across the country can meet growing demand and support customers well beyond installation.”

Each facility is equipped for heavy-duty work, with large workshop floor spaces, specialised tooling, including high lifting capacity, and significant stock availability. In Melbourne alone, SEW-EURODRIVE holds more than enough stock to allows for typical spare parts turnaround in just two or three days – faster than industry average.

At the core of SEW-EURODRIVE's service philosophy is its commitment to real-world assurance.

“Load testing is a game-changer,” Justice said.

“You can spin-test a gearbox all day, but you won't see critical issues like bearing failure until it's under full load.

“For customers investing hundreds of thousands into drive assemblies for remote mining or manufacturing sites, this kind of assurance before dispatch is invaluable.”

The facilities in Wingfield, Mackay, and Newcastle are now equipped with state-of-the-art load testers, including a 1MW unit in Wingfield capable of simulating torque up to 500kNm. These capabilities help to ensure customers receive tested, certified and field-ready drive assemblies before installation.

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