Technology At Every Touch Point Of Patient Interaction

The IT Team at Fortis Healthcare, one of India’s largest hospital chain has been bringing a bigtime change in how the healthcare provider is administering its services, with the MyFortis App, Intelligent Queue Management, Patient Experience management, robotic surgery and soon to be implemented OneFortis HIS helping improve experience and efficiency across the ecosystem.

- Ajay VIJ

We have heard of MyFortis app which makes it easier for patients to book appointments and get information about doctors. Beyond this where has Fortis Healthcare reached in its digital transformation journey?

We have heard of MyFortis app which makes it easier for patients to book appointments and get information about doctors. Beyond this where has Fortis Healthcare reached in its digital transformation journey?

You have successfully used robotic surgery in your Urology and Oncology departments. What has been your experience?

We use Robotics for multiple specialties including the ones listed above. Use of this technology has helped enhance the quality of surgeries with reduced tissue injury, lower blood loss and faster healing. The problem of limited accessibility especially in some of the complex surgeries which involve difficult to reach areas of the body has been overcome to a large extent.

Are patients warming up to being operated upon by doctors assisted by robots?

Yes, increasingly patients are becoming aware of such technology aided innovations. Today, more and more patients, especially millennials are ready for the use of robot-aided techniques to improve their experience of surgery and hospital stay.

Is the cost of robotic intervention very high for patients?

Since Robotics is not covered by Insurance till now, the added cost is borne by the patient himself which is a deterrent for many.

What success have you had with deploying technologies like Hospital Information Systems (HIS), enterprise resource planning (ERP) and Electronic Medical Record (EMR) solutions?