Serving Double Duty

Kiesha Haggerty splits her time between life as an Oakland cop and as a Subway franchisee—but she’s found the two worlds to be surprisingly complementary.

- Stephanie Schomer

Kiesha Haggerty has what might seem like two extremely different careers. She’s a 20-year veteran of the Oakland, Calif., police department, and the owner of a Subway franchise. But to her, the careers work in perfect harmony: Both are about connecting with and serving a local community— and police work, she’s discovered, can be a great training ground for stellar customer service. (It’s also what turned her into a regular Subway customer.) Now she’s looking to go even bigger. After opening her first Subway in 2018, she’s working on her second— and plans to open it as part of Subway’s rollout of its Fresh Forward concept, a redesigned store that focuses customers’ attention on its fresh ingredients. What’s after that? She has big goals.

What made you interested in becoming a franchisee?