Transition Pangs

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Despite the high priority enterprises have placed on IT Transformation during the past few years, many of them still haven’t found the secret to gaining significant improvements in customer service and a clear competitive advantage from these efforts. A new study helps explain why. Less than stellar IT Transformation results often center on problems that arise between two pivotal players—CIOs and CFOs—and their struggle to work together as a cohesive team.

A new report by Forbes Insights, in association with Dell EMC, “IT Transformation: Success Hinges on CIO/ CFO Collaboration,” finds that a stunning 89% of senior executives acknowledge that significant barriers exist— ranging from outdated ideas about the role of CIOs to obsolete reporting structures—that keep CIOs and CFOs from collaborating more closely. The study’s data derives from a global survey of 500 CEOs, COOs, CIOs and CFOs conducted by Forbes Insights and Dell EMC. The survey and a series of in-depth interviews with global IT and business executives also highlight other underlying frictions that thwart CIOs and CFOs from forming a united front to capitalize on the benefits of IT Transformation.