TRAVEL STARS SHINE BRIGHTEST

The 2020 Best in Business Travel Awards highlight resilience, innovation and staying power

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The Best in Business Travel Awards are celebrating 32 years of honoring the star performers in the industry, making it one of the longest-running readers’ choice awards in travel. In years past, these awards have generally been a reflection of steady, incremental improvements that the industry’s leaders have developed – innovative products, added routes, new thinking in service levels and technology, all the steps that travel providers take to make life on the road easier for you, the readers of Business Traveler.

In many ways, 2020 has been a year like no other. The challenges of COVID-19 have caused wrenching changes throughout the travel industry. The weight of cross-border bans, countrywide lockdowns and pure fear that crushed global travel at the beginning of March continues now and into the foreseeable future. This has left our readers with a dilemma: When I cast my vote for the Best in Business Travel, do I choose those providers who were doing a great job before the pandemic, or the ones who have really picked up the ball since?

However, the present circumstances are not so very different from crises in the past, and the way the top performers are responding is much as they always have responded to challenges. In fact, there’s no better time for the stars of travel to shine than when they are put to the test. When the gauntlet is thrown down, it’s these industry leaders who pick it up and respond with creativity and drive. That’s the hallmark of the Best in Business Travel Award winners.