MAN Trucks To Leverage Digital Platform For Customer Service

MAN Trucks India has announced new initiatives to increase its market reach and customer service options to be a part of the sustainable commercial vehicle (CV) industry growth in India. The initiatives include introduction of Mobile24 and MAN ProfiDrive and introduction of new digital tools for customer connect.

- Bhargav TS

Mobile24 is a 24x7 roadside assistance service that will support all MAN trucks and buses operating in the country, especially haulage vehicles. This will also be included in repair maintenance contracts (RMC) that can be customised to suit specific customer requirements. MAN will also offer customer solutions using digital platform that will make the interaction with the company more value-driven and efficient.

The MAN ProfiDrive programme will provide training to drivers to help them operate with better safety and deliver greater fuel efficiency. With 35 years of expertise, MAN ProfiDrive has made a significant contribution to the all-round support for business owners, fleet managers and drivers in over 67 countries worldwide. It has continuously improved and expanded in terms of its daily dealings with customers as well as the available training portfolio.

These initiatives complement the reliability and efficiency of the MAN CLA Evo haulage series. The products offer unique benefits such as highest payload in their respective categories; best-in-class fuel efficiency; unmatched 20-hour duty cycle; and maximum product lifecycle. Offered along with after-sales customer solutions such as Repair Maintenance Contracts, lubricants and coolant, customers get the best value proposition.

Growth prospects

“As the GDP grows, the CV industry will grow. We are confident that the CLA Evo trucks will address the changing needs of fleet operators in terms of payload and efficiency,” Joerg Mommertz, Chairman and Managing Director, MAN Trucks India, said.