Economies of Efficiency vs Economies of Opportunity

The credit system has been using technology today in a very big way. At a very simplified level, the system is fed increasing volume and variety of data for each customer application, and that data crunching led to more accurate decisions, which in turn increased margins and reduced risks. This also helped bring more borrowers into the formal financial system, and in turn accelerated the economy.

Focused digital offerings fuel growth

Customers respond tremendously to lending platforms of banks

Attracting NRIs with new products & partnerships

Thomas Joseph K, Exec VP & Chief Business Officer at South Indian Bank, and Maneesh Ajmani, Head - Preferred Banking, NRI, Investment Services & Bancassurance at RBL Bank, share interesting updates about NRI customer engagement

Expanding Franchisees, Adopting CRM

Anil Gaggar, MD & CEO at Progressive Share Brokers, shares key business and technology initiatives of the company

ENCASHING THE DIGITAL explosion

Continuing the journey, Banking Frontiers organized the 2023 edition of Technoviti conference cum awards, where the latest business challenges and opportunities were discussed along with emerging technologies and the evolving regulatory space

Prestigia & Ideathons empower employees

Arun Nayyar, MD & CEO at NeoGrowth & Huma T, CHRO at Dvara KGFS, sketch the career planning & guidance initiatives taken by their organizations

Boosting CX, PX and DX

Invesco MF is advancing its technologies to improve customer experience, partner experience and distributor experience

NIMF: Deep analytics embedded in all digital assets

Nippon India Mutual Fund is adding close to 30,000 new users on its apps and website every month

Branch - An Empowered Super Channel

61% of India's population living in the villages and with only 44% of the population uses smart phones, constituting a big challenge for expanding banking services to all. Two bankers and one tech CEO delve into the challenges and share the various ways to achieve the goal

'Al First' architecture improves self-service from 35% to 60%

Parthanil Ghosh, President Retail Business at HDFC ERGO General Insurance, details the progress and results w.rt. claims personalization

Claims personalization improves retention, reduces risk

Insurance brokers are investing in a variety of technologies to personalized claims processing, and reaping the benefits

4 wheel drive: Agile, DevSecOps, Platform & API

Covid in fact helped the bank to fine-tune and implement its digital strategy

Fino Bank's inhouse ML model cuts false positives

Fino Payments Bank is actively pursuing to capitalize on the opportunities arising out of increasing digitalization of India's economy

EVS - higher claims, pricier covers

2 experts from the leading general insurance companies shared their perspectives on growth & opportunities for EV insurance business in India

AU0101 App grows 90% to 1.9 mn customers

AU SFB launched several initiatives to strengthen its digital proposition, which is scaling well

Shriram Housing Finance bets on Al & Mobility

Ravi Subramanian, MD & CEO at Shriram Housing Finance, reveals the new tech strategy adopted by the company for smoother housing loan

Gold loans rising; so is competition

The cooperative banks are targeting most of the gold loan processing to be done digitally

Updraft's noble mission: Save customers from debt trap

British fintech firm Updraft helps people come out of debt trap following reckless use of credit cards, overdrafts and BPNL loans

BOB Financial: Winning in tier-2 towns

Shailendra Singh, MD & CEO at BOB Financial, reveals the company approaches to products, partnerships, marketing, technology, expansion and more

Widening the partner footprint

Founder Atul Monga shares the business focus and the technology approach at BASIC Home Loan

MAPPING THE MARKETING TRENDS

10 CMOS from 10 leading BFSI companies participated in the Banking Frontiers April cover story on marketing trends in the recent past. The cover story is divided into 10 parts, with each part revealing a specific aspect

Statistical models bring objectivity & scalability

AP Factors personalizes MSMEs' product offerings to satisfy customers using machine learning techniques and data analytics

Branch is the bank at Svenska Handelsbanken

Swedish bank Svenska Handelsbanken strongly believes that personal interaction is the key to successful customer engagement

40 insights into spending habits

Bank of Ireland considers cloud, Al, data and APIs as the 4 basic pillars in its forward-looking strategy

Mental health is still a dominant risk

Sunder Natarajan, CRO at IndiaFirst Life Insurance, deep dives into risk associated with WFH, startups & emerging technologies and people issues

AI, ML could shape Liquidity Management

RBI can do a world of good to create a more robust environment for NBFCs on liquidity side

Fostering a culture of growth & development

Blended training programs offer a highly engaging and effective approach to learning that helps organizations to maximize impact

Comedy sketches pull customers

Madhvi Gupta, Head of Marketing, Communications & Social Impact at IIFL Home Finance, dwells upon influencer marketing

SRCC now a major concern for businesses across the world

A heightened 'Strikes, Riots and Civil Commotion', or SRCC environment is detrimental for business operations today, says a study by Allianz Global Corporate & Specialty:

Nuvama adopts several technologies; looks for more

Reengineering workflows, using RPA, e-Sign, Penny Drop, DIY, OCR, various industry APIs have helped Nuvama Group eliminate human errors, ensure strong validation, speed, scale and STP: