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In this issue

CEM Special: Pandera Systems: actionable Data to Power Enterprise Decisions ; NPS 2.0 - Heed What They Do, Not What They Say : Matthew Kravitz, CIO, DTT Surveillance ; Meeting ERP Challenges with Cloud Deployment : Kirk Compton, VP, ERP Cloud Services, Dimension, Data-Cloud Business Unit ; The Rise of the Digital Contact Center : David Butler, Sr.Director, Digital Customer Experience, CTO Architecture & Consulting, Avaya ; Customer Journey Management; Is it the right approach? : David Jodoin, Co-Founder, CTO & SVP of Engineering, CafeX Communications ; and much more...

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