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During COVID-19, every single day has been a new lesson for the retail industry. Despite a loss worth crores, the pandemic has taught so many things to the entire retail fraternity. It has made retailers believe that technology and digital transformation is the only way forward and as a result, retailers are transforming the entire shopping ecosystem into multi-channel 24×7 seamless shopper experiences. Keeping this notion to the fore, IMAGES Group conducted a first of its kind Live on Your Screen digital event – ‘Phygital Retail Convention’ in October. The event was 2020’s most powerful business event for retail and retail support industries. Along with India’s top retail companies and international brands, key decision makers from retail design, technology, retail real estate, logistics & supply chain companies used the virtual medium platform to gather insights, view latest retail innovations and network for emerging business opportunities pan India. The 2-day event received an overwhelming response from both the Retail & Shopping Centre Industries. Readers can visit https://phygitalretailconvention.com/ and view sessions which will be live for one month.

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