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Hotelier India Magazine - April 2021

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Hotelier India Description:

Publisher: ITP-MEDIA-(INDIA)-PVT.-LTD.

Category: Business

Language: English

Frequency: Monthly

A definitive guide to successful Hotel Management.

Published by ITP Media (India), and circulated to a carefully targeted audience of hoteliers country-wide, Hotelier India combines the latest news analysis, products news, industry features, business trends and best practices to create a must read title for professionals in the country's hospitality industry.

Regular sections in the title include up-to date local and international news; interviews with hotel general managers and other senior staff; comment and analysis from industry professionals; market intelligence; round table sessions with every sector of the hotel community; industry case studies, destination reports and product updates. Hotelier India's combination of strong industry-specific content, including a heavy focus on new products and service innovations, and its local industry audience, makes the title the perfect advertising platform for suppliers to the industry. India's hospitality industry is forecast to become one of the most stable in the coming years. Today, there has never been a greater need for Hotelier India, nor a better time for suppliers to enter this market.

In this issue

Have you heard the oft-repeated statement – take care of your people, they will take of your customers, and these customers will keep coming back? Dimitris Manikis, President and MD-EMEA at Wyndham Hotels & Resorts believes that one should take care of their customers as well as their people and the business will be cared for, by default.
During the lockdown, his team reached out to beleaguered hotel owners, just to check in on them and ask how Wyndham could assist them in augmenting their business. This proactive gesture generated lots of goodwill, with an unlikely fallout. Wyndham signed several development agreements with other hotel owners who felt it was an emphatic organisation and one they could trust for a long-term alliance.
Empathy has become the watchword for the industry over the past few months. Several hoteliers are going all out to lend support to their employees, customers and the community to tide these difficult times.
Genevieve Materne, Senior VP-Commercial Services EAME and South West Asia of Hyatt Hotels Corporation tells us why the company launched the ‘Hyatt Loves Local’ initiative. She hopes more hotels are encouraged by its example to collaborate and lend support to local businesses hit hard by the pandemic.
Moreover, the fear of job uncertainty in prevalent circumstances coupled with erratic working hours and dealing with high-strung guests are putting employees in the industry under significant strain. Psychologist Nazneen Chunawala, Lead – Outreach and Content (Employee Assistance Program) at Mpower outlined how the management can step in to provide emotional support to their team members during this challenging time.
A people-first corporate environment definitely scores over quick profits; it builds enduring commitment and boosts employee retention. This, in turn, leads to better customer service and elevated guest experience, which ultimately drive revenue.
So, doesn’t it pay to put your people first, always?