In this issue

Have you heard the oft-repeated statement – take care of your people, they will take of your customers, and these customers will keep coming back? Dimitris Manikis, President and MD-EMEA at Wyndham Hotels & Resorts believes that one should take care of their customers as well as their people and the business will be cared for, by default.

During the lockdown, his team reached out to beleaguered hotel owners, just to check in on them and ask how Wyndham could assist them in augmenting their business. This proactive gesture generated lots of goodwill, with an unlikely fallout. Wyndham signed several development agreements with other hotel owners who felt it was an emphatic organisation and one they could trust for a long-term alliance.

Empathy has become the watchword for the industry over the past few months. Several hoteliers are going all out to lend support to their employees, customers and the community to tide these difficult times.

Genevieve Materne, Senior VP-Commercial Services EAME and South West Asia of Hyatt Hotels Corporation tells us why the company launched the ‘Hyatt Loves Local’ initiative. She hopes more hotels are encouraged by its example to collaborate and lend support to local businesses hit hard by the pandemic.

Moreover, the fear of job uncertainty in prevalent circumstances coupled with erratic working hours and dealing with high-strung guests are putting employees in the industry under significant strain. Psychologist Nazneen Chunawala, Lead – Outreach and Content (Employee Assistance Program) at Mpower outlined how the management can step in to provide emotional support to their team members during this challenging time.

A people-first corporate environment definitely scores over quick profits; it builds enduring commitment and boosts employee retention. This, in turn, leads to better customer service and elevated guest experience, which ultimately drive revenue.

So, doesn’t it pay to put your people first, always?

RADISSON INDIVIDUALS DEBUTS IN INDIA WITH HOTEL IN IMPHAL

The brand offers independent, local and regional hotels an opportunity to benefit from Radisson’s global expertise while retaining their individual identity.

2 mins

CHALET HOTELS ANNOUNCES VACCINATION COVER FOR EMPLOYEES

It is amongst the first Indian hospitality companies to announce vaccination cover for its people across all properties

1 min

VANDE BHARAT VANGUARD

Eyeballing losses during the lockdown, Hilton Chennai tossed up between life and livelihood and chose to become a quarantine center — a decision that ultimately worked in its favour

4 mins

LOVE THY NEIGHBOUR

Besides enjoying higher visibility and engagement in their local communities, ‘Hyatt Loves Local’ is helping its hotels build brand loyalty and drive incremental business

8 mins

5TH INCA EDITION CONCLUDES IN GOA

This year’s INCA witnessed the screening of the Sisterhood Soiree’s achievements, which is an initiative to recognise and empower women in the nightlife and hospitality industry

2 mins

‘UPSIZING' COULD BE A MAJOR TRAVEL TREND: GLOBAL DATA

Many travellers may spend more than usual on their next trip with the money they saved during the pandemic

1 min

Getting Through The Pandemic

By keeping food cost and rentals in check, F&B establishments can improve their margins and boost profitability, which is critical in the post-pandemic era

4 mins

COOKING UP A REVOLUTION

The Godrej Food Trends Report predicts that 2021 will herald the renaissance of Indian regional cuisines

4 mins

Indians ‘Most Interested' In Future Travel

The American Express Travel Global Report shows a pent-up demand for travel, growing readiness to plan for future trips and rise of the digital nomad

2 mins

HOTEL INVESTMENT TRADING VOLUME DROPS 84% IN 2020 VIS A VIS 2019

One in almost every five hotels signed in 2020 was a converted hotel

2 mins

Read all stories from Hotelier India

Hotelier India Magazine Description:

A definitive guide to successful Hotel Management.

Published by ITP Media (India), and circulated to a carefully targeted audience of hoteliers country-wide, Hotelier India combines the latest news analysis, products news, industry features, business trends and best practices to create a must read title for professionals in the country's hospitality industry.

Regular sections in the title include up-to date local and international news; interviews with hotel general managers and other senior staff; comment and analysis from industry professionals; market intelligence; round table sessions with every sector of the hotel community; industry case studies, destination reports and product updates. Hotelier India's combination of strong industry-specific content, including a heavy focus on new products and service innovations, and its local industry audience, makes the title the perfect advertising platform for suppliers to the industry. India's hospitality industry is forecast to become one of the most stable in the coming years. Today, there has never been a greater need for Hotelier India, nor a better time for suppliers to enter this market.