In this issue

Main article: Alan Watts, executive VP and president, Asia Pacific of Hilton Hotels & Resorts is quick at spotting industry trends and acting fast to capitalise it. This trait held him in good stead at InterContinental Hotel Group for over two decades, where he was responsible for operations in 280 hotels across six brands and 40 countries and territories, and where he breathed life into the group’s substantial pipeline and brand introductions.
He now plans to replicate this success story at Hilton Hotels & Resorts in India, which has a smaller footprint despite its veritable global lineage and presence for almost a century. And he has begun by bringing on board industry veterans like Navjit Ahluwalia as senior VP and country head, India, and Jatin Khanna as VP and head of operations, India. In the cover story, Watts and Ahluwalia reveal how they will focus on select brands to create a significant impact on their existing business as the company aims at doubling its portfolio in the next three years, and also establish a collaborative relationship with owners.
In this issue also finds out how the roles and responsibilities of revenue managers have changed with the advent of multiple distribution channels. While their mission is to sell as many rooms as possible at the best rates conceivable, their ultimate focus remains a healthy bottom line. To help them in this endeavour, they are increasingly using technologies like artificial intelligence to forecast and model the business impact of various combinations of channel mixes.
Talking about technology, we discover how blockchain has the potential to offer several advantages to the industry, including security and stability benefits.
This is just a primer of the articles that will definitely get you thinking and discussing. There’s a lot more in store.

Convert Complaints Into Opportunities

While guest grievances in hospitality business are inescapable, hotels can train their teams to be alert and attentive towards customer needs so that not every complaint turns into an issue

4 mins

Hail Hilton

Hilton Hotels & Resorts wants to shed its challenger position in India and adopt a more dominant stance

9 mins

Till Wyndham Come

Post its spin-off from Wyndham Worldwide Corporation, Ignace Bauwens, regional VP, Middle East, Eurasia and Africa of Wyndham Hotels and Resorts explains how the company will build upon its asset-light and fee-based business model

9 mins

Dial T For Talent

Millennials have different career expectations, priorities and ambitions from the erstwhile generation. Arif Khan, director of HR, India for Hyatt Hotels and Resorts urges hoteliers to keep pace with changing times so that they don’t end up managing a 21st century workforce with 20th century workplace practices

9 mins

Grape To Glass Presents Handmade Decanters From Riedel

Grape to Glass, a venture from Shagun Mehta, has launched the latest editions of handmade decanters from Riedel in India.

1 min

William Grant & Sons To Launch Grant's In India

Global distiller announces first local production venture in India

1 min

Room With A Voice

Heightened in-room entertainment is not about offering guests convenience, but about matching their expectations, and ensuring they are more relaxed and productive during their stay

5 mins

Doing The Math

As the hotel business witnesses accelerated change, revenue managers are developing innovative strategies to optimise demand and improve room occupancy

9 mins

Read all stories from Hotelier India

Hotelier India Magazine Description:

A definitive guide to successful Hotel Management.

Published by ITP Media (India), and circulated to a carefully targeted audience of hoteliers country-wide, Hotelier India combines the latest news analysis, products news, industry features, business trends and best practices to create a must read title for professionals in the country's hospitality industry.

Regular sections in the title include up-to date local and international news; interviews with hotel general managers and other senior staff; comment and analysis from industry professionals; market intelligence; round table sessions with every sector of the hotel community; industry case studies, destination reports and product updates. Hotelier India's combination of strong industry-specific content, including a heavy focus on new products and service innovations, and its local industry audience, makes the title the perfect advertising platform for suppliers to the industry. India's hospitality industry is forecast to become one of the most stable in the coming years. Today, there has never been a greater need for Hotelier India, nor a better time for suppliers to enter this market.