In this issue

The unassuming Vivek Bhalla, regional VP, South Asia of InterContinental Hotel Group (IHG) likes to let his work do the talking. Since joining IHG in November 2017, he has been overseeing the operational performance of the company’s 33 hotels in India. He is guided by Pascal Gauvin, COO, India, Middle East and Africa, IHG; as the duo aim to open 100 hotels within three years in India, which is also one of the biggest growth markets for the company.
In the cover story, Gauvin and Bhalla disclose how IHG is working on creating long-term value for all its stakeholders, from the owners to customers. Rather than overwhelm the market with its complete portfolio of 13 brands, it is focusing on four mid-scale ones that are more relevant – InterContinental, Crowne Plaza, Holiday Inn and Holiday Inn Express. After all, it is better to be prudent than exuberant when it comes to ensuring profitability in hospitality.
Talking about business profitability, this issue dwells on sustainability, a topic that is gaining increasing attention from all quadrants. While many hotel chains initially invested in sustainability programmes because of the positive press it garnered them, they are now realising that it can give them a competitive edge and most importantly, keep the socially aware guests coming back. And hoteliers have learnt that the best and quickest way to implement sustainability programmes is by leveraging technology.
Interestingly, the role technology will play in hospitality was a key topic of discussion at the recent Hotel Build 2018. While some panelists felt technology would be a game-changer when it comes to elevating guest experiences, others felt that it would end up isolating customers, if not used judiciously.
This is just a primer of what this power-packed issue contains. There’s a lot more to explore.

Committed To Food Safety

Vishal Singh, general manager, Hyatt Regency Pune outlines when, why and how a hotelier can get ISO 22000 certification from Bureau Veritas, the international standard for food safety

5 mins

The Quiet Turnaround

The Intercontinental Hotel Group was the earliest global entrant in India, but it could not become the market leader. In its second innings, prepare to see a more aggressive entity, as it aims to have 100 hotels within three years

7 mins

Putting A Partnership To Work

Fresh after announcing an alliance with ANAROCK, Stephen Rushmore Jr, president and CEO of HVS, discloses how the two companies will jointly tap India’s burgeoning $210 billion hospitality market

6 mins

Sense Of Sustainability

A kitchen is more than just a place where food is stored and prepared. It has a large ecological impact on a hotel and hence, needs to be sustainable

7 mins

Can You Pass That Data, Please?

Given the frequency at which data breaches are being reported in the hospitality industry, it is time to tighten the grid

7 mins

It's Happening!

With the rapid technological evolution, various stakeholders in the hotel business discuss the emerging and reimagined innovations that can offer better value to their companies

5 mins

Ready, Steady, Go?

JLL India’s India Hospitality Industry Review 2017 shows that hotel markets are exhibiting signs of sustained growth

4 mins

Technology - Embrace The Disruptor Or Get Disrupted

Though hospitality is no stranger to technology, why is it that hotels continue to lag behind other service-oriented industries when it comes to the adoption of, and reliance on, technology, wonders Juie Mobar, director, special projects of Hotelivate

5 mins

Read all stories from Hotelier India

Hotelier India Magazine Description:

A definitive guide to successful Hotel Management.

Published by ITP Media (India), and circulated to a carefully targeted audience of hoteliers country-wide, Hotelier India combines the latest news analysis, products news, industry features, business trends and best practices to create a must read title for professionals in the country's hospitality industry.

Regular sections in the title include up-to date local and international news; interviews with hotel general managers and other senior staff; comment and analysis from industry professionals; market intelligence; round table sessions with every sector of the hotel community; industry case studies, destination reports and product updates. Hotelier India's combination of strong industry-specific content, including a heavy focus on new products and service innovations, and its local industry audience, makes the title the perfect advertising platform for suppliers to the industry. India's hospitality industry is forecast to become one of the most stable in the coming years. Today, there has never been a greater need for Hotelier India, nor a better time for suppliers to enter this market.