In this issue

If you flip through this month’s edition, you
will find many guest articles on artificial
intelligence. How it is impacting the future
of work, ERP and transforming the customer
experience for telcos, among other things. AI
has become pervasive in a short span of time.
The UAE, which is leading this space along with
Singapore and Shanghai, is all set to open the
world’s first AI-powered café this month, where
robots will replace humans. It is a sign of things
to come. No doubt, AI can solve some of the
world’s pressing problems, and change the way
we live and work. Some of the key industries
such as healthcare, transport, manufacturing,
retail, and banking are already reaping massive
benefits from AI capabilities. What is AI? At the
very basic level, it can be defined as creating
machines which reflect human intelligence
and do a task that we can do. Humanity has
been using technology to better our lives for a
very long time now, and every technology has
its pros and cons. How about AI? Is there a
downside to all of this? I think the current state
of AI is very poorly understood and it’s time to
broaden the conversation. We still don’t have
reliable standards and governance models for
AI, and it sure needs a reality check. Recently,
Singapore has announced an AI governance
framework to ensure ethical and responsible
use of the technology. The EU is also working
on similar guidelines related to AI governance.
Who is ultimately responsible for AI and its
related technologies? Some of the prominent
tech leaders have already warned us of the
downside, and Elon Musk has famously remarked
that machines with super AI could become ‘an
immortal dictator from which we would never
escape.’ I think governments and policymakers
will have to address this urgently given the
far-reaching social and economic impact of the
technology. Could we be opening a Pandora’s
Box? Time will tell.

CXO Insight Middle East Magazine Description:

CXO Insight Middle East is the most trusted source of strategic intelligence for IT decision-makers in the Middle East. Backed by media experts of the highest order, CXO Insight ME offers incisive perspectives on current and emerging trends shaping the regional technology landscape.

We deliver unmatched news coverage and in-depth analysis of the technologies and opportunities that should be on the radar of IT professionals and decision-makers looking to address today’s business problems.