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AI is on small and mid-sized biz agenda
The New Indian Express Tirupati
|June 20, 2025
SMBs are clearly motivated to embrace AI, but many are still searching for the right way to turn early adoption into lasting impact — Artus Rupalla, Director of Product Management at TeamViewer
MALL and mid-sized businesses (SMBs) are embracing AI rapidly, but their adoption maturity still lags behind. According to a global TeamViewer survey of 1,400 business leaders, about 95% of SMB decision makers say they need more training to use AI effectively, even though 72% describe themselves as AI experts.
Regardless of perceived maturity levels, AI is firmly on the SMB agenda, and not just for use among IT personnel. About 86% of SMB leaders say they are comfortable with employees outside of IT using AI tools.
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