AI is on small and mid-sized biz agenda

SMBs are clearly motivated to embrace AI, but many are still searching for the right way to turn early adoption into lasting impact — Artus Rupalla, Director of Product Management at TeamViewer

- EXPRESS NEWS SERVICE (@Bengaluru)

MALL and mid-sized businesses (SMBs) are embracing AI rapidly, but their adoption maturity still lags behind. According to a global TeamViewer survey of 1,400 business leaders, about 95% of SMB decision makers say they need more training to use AI effectively, even though 72% describe themselves as AI experts.

Regardless of perceived maturity levels, AI is firmly on the SMB agenda, and not just for use among IT personnel. About 86% of SMB leaders say they are comfortable with employees outside of IT using AI tools.