商業界（The Journal of Retailing） - March2016

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「値上げ」「女性高所得者」「シニア」。この3つの言葉がこれからのお客をつかむキーワード。売り手も買い手も安売り競争にはうんざりし始めている。何度も通ってもらう、何度も買ってもらう。そういった既存顧客のリピートには、「本気」の販促、「本気」の集客により、”お客とつながる”ことが必要だ。そのための売り方、見せ方を特集した。
「従業員満足」の高い会社は強い。給料の高さ、休みの多さ、とは違った満足度、働きがいを提供するポイントを「コミュニケーション」「評価」「目標管理」などの視点からまとめた。


" Price increase ", " female high -income earners ," " senior " . Keywords that these three words to grab the future customers . Sellers are beginning to tired even to be bargain competition shoppers . Get through many times , get to buy many times . The repeat of such existing customers , sales promotion of " serious " , by attracting customers of " serious " , it is necessary that " our lead ." Sales methods for that , was featured to show how .
High " employee satisfaction " the company is strong . Salary of height , summarized rest of the multitude , different satisfaction and , a point that provides job satisfaction from the point of view , such as " communication ", " evaluate ", " management by objectives "