商業界（The Journal of Retailing） - October2015

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安売りに未来なし。安売りは大手企業、寡占化できる企業のみが取り得る作戦。中小企業こそ「価値」と「品質」に裏付けされた「値決め」をするべき。小売店、飲食店など業種別に伝えるべき価値、伝え方となる販促などの考え方と手順を解説した。
その他、お客さんから「買いたい」「もっとほしい」と言われる接客の立ち居振る舞い、話し方をまとめた。

No future in the bargain . Discount can be taken only companies large companies , can oligopoly is strategy . SMEs what should be a backed by " value " and " quality ," " value decided " . Retail , value to be transmitted by industry such as restaurants , were explains the concepts and procedures, such as sales promotion to be told how .
Others , are summarized from the audience to " buy want " service deportment of which is said to be " want more " , the speech .