TO DRIVE EFFICIENCY, INNOVATION: Security Bank accelerates AI integration

Security Bank Corp. is ramping up its artificial intelligence (AI) initiatives, embracing both traditional and generative AI (Gen AI) to enhance operational efficiency, customer experience and innovation.

- KEISHA TA-ASAN

In a recent media roundtable, Security Bank president and CEO Sanjiv Vohra said the bank is heavily engaged in AI.

Traditional AI, which includes machine learning and data analytics, has been a part of banking operations for many years.

Security Bank has leveraged AIdriven propensity models, credit decision-making tools and fraud risk analysis to streamline processes and improve risk management.

"We continue to use traditional AI, applying it to credit decisioning models and fraud detection," Vohra said.

On generative AI, Security Bank was among the first companies in the Philippines to gain early access to Microsoft's 365 Copilot, a Gen AIpowered tool designed to enhance workplace productivity.

The Asian Development Bank (ADB) was the only other Philippine entity selected for the program, placing Security Bank in an exclusive group of 600 organizations globally.

This early adoption has allowed Security Bank to integrate AI-driven tools into its internal operations.