Facebook Pixel A rules and regs refresh around returning goods | Coventry Telegraph - newspaper - Read this story on Magzter.com
Go Unlimited with Magzter GOLD

Go Unlimited with Magzter GOLD

Get unlimited access to 10,000+ magazines, newspapers and Premium stories for just

$149.99
 
$74.99/Year

Try GOLD - Free

A rules and regs refresh around returning goods

Coventry Telegraph

|

December 22, 2025

YOUR CONSUMER RIGHTS CHAMPION

- Martyn James is a leading consumer rights campaigner, TV and radio broadcaster and journalist

Are you having trouble returning goods that you've bought in the sales? Are those Christmas gifts not “as described" to put it mildly? You're not alone.

l often hear from readers about retailers who aren't following the laws around returning goods.

Others make it almost impossible to contact them. So what are your rights when it comes to returns? Here's my guide.

Returning goods, the lowdown

Shops that trade in the UK must allow you to return items for free if they are misrepresented or not as advertised. So retailers must have areturns guide on their website informing you how this works.

Some retailers will deliver goods in packaging that can be reused to return the item, so don't rip in to the parcel to get to the goods! Others have instructions on their website about how to return your purchases.

In this world of new technology, you shouldn't have to print off a returns label any more (in most cases). Most retailers will allow you to return goods through third parties like newsagents, the Post Office or other “drop shops”.

MORE STORIES FROM Coventry Telegraph

Coventry Telegraph

Radebe ‘not yet hanging up his dancing shoes’

PROFESSIONAL dancer Johannes Radebe has said he is “not hanging (up) my dancing shoes yet\" after it was announced he would become part of Strictly Come Dancing's new presenting trio.

time to read

1 min

May 25, 2026

Coventry Telegraph

Hope for US and Iran deal

THE United States is close to reaching a deal with Iran that would end the war, reopen the Strait of Hormuz and see Iran give up its stockpile of highly enriched uranium, with the details and timelines to be worked out later.

time to read

2 mins

May 25, 2026

Coventry Telegraph

Jos's new Lightning deal

FORMER England captain Jos Buttler has signed a three-year Vitality Blast contract extension with Lancashire Lightning.

time to read

1 min

May 25, 2026

Coventry Telegraph

Bethell doubt for England summer opener after finger injury

ENGLAND batter Jacob Bethell has returned to the UK to be “fully assessed” on the finger injury he picked up playing at the Indian Premier League.

time to read

1 mins

May 25, 2026

Coventry Telegraph

More help for towns in north, says council leader

COUNCIL leader George Finch has vowed that Warwickshire County Council will continue “putting more funding and support up in the north” of the county.

time to read

3 mins

May 25, 2026

Coventry Telegraph

Sky Blues linked with move for Brazilian attacker

COVENTRY City are looking to capitalise on financial issues at Botafogo to cherrypick one of their ‘key players’.

time to read

1 min

May 25, 2026

Coventry Telegraph

Coventry Telegraph

POWER PLAY

POWER and passion kept viewers hooked on lavish TV mini-series Kane & Abel.

time to read

1 mins

May 25, 2026

Coventry Telegraph

Calls for more older women in key screen roles

OLDER women are “overdue for centre stage” on-screen, Dame Emma Thompson said - as research suggested more of the UK’s top films in recent years featured a lead actor named Chris than a female protagonist over 60.

time to read

1 min

May 25, 2026

Coventry Telegraph

Coventry Telegraph

How to tell if you're being controlled financially...

AN EXPERT HIGHLIGHTS WHAT TO LOOK OUT FOR IN YOUR RELATIONSHIP, AND THOSE OF LOVED ONES.

time to read

2 mins

May 25, 2026

Coventry Telegraph

POLICE WARNING TO RESIDENTS AS THE HEAT RISES

POLICE covering the Holbrooks and Radford areas in Coventry have urged residents to be vigilant after a spate of crime over the last week or so.

time to read

1 min

May 25, 2026

Listen

Translate

Share

-
+

Change font size