260-Store Retail Network Undergoes Digital Transformation

Khadim, one of India’s largest footwear retailers, has migrated its 260-store network to Fynd Store OS, marking a significant milestone in its omnichannel transformation journey.

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The move represents the full-scale expansion of a partnership that began in August 2022 and is aimed at streamlining store operations, improving efficiency, and creating a more self-sufficient retail ecosystem.

Through the migration, Khadim has consolidated store operations, CRM support, and marketplace commerce onto a single unified platform. The integration is designed to simplify day-to-day retail management while providing greater visibility and control across its extensive store network.

A key aspect of the implementation is the complete platform handover to Khadim's internal teams. This enables store and operations teams to independently manage critical functions such as store profile updates, employee mapping, new employee registrations, discounts, offers, and other operational configurations. By reducing dependence on external support for routine tasks, the retailer is building a more agile and responsive operating model.