E- Suvidha Has Started A Revolution

The Government of Uttar Pradesh in an endeavor to bridge the gap amidst public, business and government services introduced the e-Suvidha project. In an interaction with Dataquest, Mr. G.S. Naveen Kumar, I.A.S, Special Secretary, Department of IT and Electronics represented the Government of Uttar Pradesh for the Dataquest Vertical Warrior Award at the Dataquest Economy Conclave 2017. In an interaction, Mr. Kumar talked about the initiative, challenges and the industry.

- Sarabjeet Kaur

Please highlight the e-Suvidha initiative that the government of Uttar Pradesh has come up with?

The e-Suvidha is a CAC initiative for all the cities in Uttar Pradesh where we have opened common service centers to facilitate the government services, G2C and G2B services together with B2C services. Here, we can help people, as a single window system where people can access services of the government, businesses and also, facilitate them in an easier way. We also came up with a new 24*7 center in Lucknow which means you can go and access the system any time of the day. In fact, during the demonetization phase, we were the only one who was collecting the largest number of electricity bills. We continued for a longer time. So, it helps people to access the government services easily.

As you said about demonetization phase, what were the changes and benefits that occurred in the e-Suvidha initiative?