TRAVEL STARS SHINE BRIGHTEST
Business Traveler|December 2020/January 2021
The 2020 Best in Business Travel Awards highlight resilience, innovation and staying power

The Best in Business Travel Awards are celebrating 32 years of honoring the star performers in the industry, making it one of the longest-running readers’ choice awards in travel. In years past, these awards have generally been a reflection of steady, incremental improvements that the industry’s leaders have developed – innovative products, added routes, new thinking in service levels and technology, all the steps that travel providers take to make life on the road easier for you, the readers of Business Traveler.

In many ways, 2020 has been a year like no other. The challenges of COVID-19 have caused wrenching changes throughout the travel industry. The weight of cross-border bans, countrywide lockdowns and pure fear that crushed global travel at the beginning of March continues now and into the foreseeable future. This has left our readers with a dilemma: When I cast my vote for the Best in Business Travel, do I choose those providers who were doing a great job before the pandemic, or the ones who have really picked up the ball since?

However, the present circumstances are not so very different from crises in the past, and the way the top performers are responding is much as they always have responded to challenges. In fact, there’s no better time for the stars of travel to shine than when they are put to the test. When the gauntlet is thrown down, it’s these industry leaders who pick it up and respond with creativity and drive. That’s the hallmark of the Best in Business Travel Award winners.

And that’s the kind of innovative thinking we find throughout this year’s selections. As always, the categories include the best in class in global travel, the best airlines and business hotel chains by regions, as well as the best meetings destinations, car rental, leisure experiences, services and products. A total of 54 categories in all – representing an increase of eight new categories over last year’s awards. We see this broadening interest as good omen for the future of travel, as more of our readers explore ways to enrich their travel experiences. Again this year, the lists include the top three vote-getters in each category, highlighting both winners and finalists.

Since 1988, Business Traveler has been asking our readers to cast their votes for who does travel better than anybody else in the world. Today, in a year of almost unimaginable tumult, the 2020 Best in Business Travel Awards are sounding a powerful note of confidence in the future of this industry, and in the ability of its leading companies to rise above all the challenges and changes this crisis – or any other – can produce, and provide the best of the best the world of travel has to offer.

AIRLINES

BEST IN GLOBAL TRAVEL

Best Overall Airline in the World

Winner

Singapore Airlines

Finalists Qatar Airways Emirates

Best Airline in the World for International Travel

Winner

Etihad Airways

Finalists Singapore Airlines Delta Air Lines

Best Airline Alliance

Winner oneworld

Finalists Star Alliance SkyTeam

Airline with Best First Class Service in the World

Winner

Singapore

Airlines Finalists

Emirates

Etihad Airways

Airline with Best Business Class Service in the World

Winner

Singapore Airlines

Finalists Qatar Airways Emirates

Airline with Best Premium Economy Service in the World

Winner

Singapore Airlines

Finalists Cathay Pacific Airways Air Canada

Airline with Best Economy Class Service in the World

Winner

Delta Air Lines

Finalists Singapore Airlines Turkish Airlines

Best Airline Cuisine in Business Class

Winner

Singapore Airlines

Finalists Delta Air Lines Qatar Airways

Best Overall Inflight Experience in the World

Winner

Singapore Airlines

Finalists Delta Air Lines Qatar Airways

Airline with Best Overall Customer Service

Winner

Delta Air Lines

Finalists Singapore Airlines Southwest Airlines

Best Airline Corporate Program

Winner

Turkish Airlines

Finalists

Delta Air Lines

Alaska Airlines/Virgin America

BEST AIRLINES BY REGION

Best North American Airline for International Travel

Winner

Air Canada

Finalists Delta Air Lines United Airlines

Best Airline for North American Travel

Winner

JetBlue

Finalists Delta Air Lines Alaska Airlines/Virgin America

Best Airline in Africa

Winner

Ethiopian Airlines

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