Revolutionising Automotive Retail With AR & AI
Auto Tech Review|September 2018

With the avalanche of new digital technologies and engineering innovations, passenger cars have been undergoing tremendous evolution. However, the retail experience and touch points of buying such cars are still very much the same as it was decades ago. This is true not just in India, but also in many developed markets. Accenture studies how augmented reality and artificial intelligence are likely to alter the retail experience in the automotive industry.

Paul Sundar Singh, Abhishek Gupta, & Bhargavi Vedha
Revolutionising Automotive Retail With AR & AI

New age customers strongly feel a huge difference in the brand experience between the company’s website and apps, and the real experience they get when they visit the dealership eventually. Leading global players have been sensing these challenges and are recognising the pulse of new age, digital, millennial customers. These insights are compelling the automotive industry to invest in omnichannel customer touch points, in which augmented reality (AR) and artificial intelligence (AI) will play a critical role.

OMNICHANNEL CUSTOMER TOUCHPOINTS

Store of the Future It is no surprise that future car showrooms could have no physical inventory, but would be filled with virtual cars that buyers can explore and customise in real time. Unfolding a state-of-the-art purchase experience, dealerships and stores will let customers explore through an array of digital merchandise. A smart application embedded in any hand-held device, will act like a virtual showroom, which potential buyers can visit to visualise the desired model, experience its augmented version and check if the specifications and features are aligned to their preferences.

This story is from the September 2018 edition of Auto Tech Review.

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This story is from the September 2018 edition of Auto Tech Review.

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