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Apology over 'extremely upsetting' text message
Cynon Valley Leader
|April 24, 2025
CAERPHILLY County Borough Council has apologised after mistakenly contacting bereaved parents with a childcare inquiry.
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The local authority said an IT error led to the mix-up, for which it offered “sincere apologies” to the family.
A report on council complaints shows “blanket” text messages were sent to parents of children turning two years old, to check their eligibility for free childcare.
Dit verhaal komt uit de April 24, 2025-editie van Cynon Valley Leader.
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