Poging GOUD - Vrij
Delivery platform liable for shortfall in quantity
Business Standard
|November 24, 2025
Raja Vikrant Sharma, a law student at Panjab University in Chandigarh, used his mobile app to place an order on Swiggy Instamart on December 30, 2024. He ordered Nestle Classic Milk Chocolate and 1 kg Nagpur oranges, which he intended to carry with him while visiting his maternal aunt. Swiggy levied a handling fee of 28.61.
Upon delivery, he found the package containing the oranges to be in a torn condition. He checked the weight and found it to be only 824 grams instead of 1 kilogram. He was not provided any bill for the items purchased.
He immediately raised a concern with Swiggy. However, no refund was given for the shortfall in quantity. Calls to customer care failed to resolve the grievance. An exasperated Sharma then filed a consumer complaint before the Chandigarh District Consumer Disputes Redressal Commission (district commission). He pointed out that Swiggy failure to resolve his concern caused him considerable mental anguish.
Dit verhaal komt uit de November 24, 2025-editie van Business Standard.
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