Delivery platform liable for shortfall in quantity

Raja Vikrant Sharma, a law student at Panjab University in Chandigarh, used his mobile app to place an order on Swiggy Instamart on December 30, 2024. He ordered Nestle Classic Milk Chocolate and 1 kg Nagpur oranges, which he intended to carry with him while visiting his maternal aunt. Swiggy levied a handling fee of 28.61.

- JEHANGIR B GAI

Upon delivery, he found the package containing the oranges to be in a torn condition. He checked the weight and found it to be only 824 grams instead of 1 kilogram. He was not provided any bill for the items purchased.

He immediately raised a concern with Swiggy. However, no refund was given for the shortfall in quantity. Calls to customer care failed to resolve the grievance. An exasperated Sharma then filed a consumer complaint before the Chandigarh District Consumer Disputes Redressal Commission (district commission). He pointed out that Swiggy failure to resolve his concern caused him considerable mental anguish.