The Heart of Hospitality

From the mundane job of cleaning to the creative chores of styling and being the ears and eyes of the hotel in ensuring security, the housekeeping staff plays multidimensional roles in presenting a hotel in its best.

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The hotel industry is fraught with competition, and therefore, keeping the rooms, and the entire hotel clean is necessary if you want to attract guests. This vital task is attended to by the housekeeping department. So crucial is this department that it can actually make or break the reputation of a hotel.

Without even interacting with the guests directly, they play a very important role in enhancing guest experience and ensuring their repeat visits, thereby helping in revenue generation. Moreover, the housekeeping staff today plays a role in increasing the style quotient of the hotel and also in ensuring security of the guests and the staff. So the housekeeping department is not just a basic necessity but a crucial player that can help a property stand out in the crowded market of the hospitality industry.

The department is primarily responsible for the cleanliness, maintenance and aesthetic upkeep of the hotel and takes pride in keeping the hotel clean and comfortable so as to create a ‘home away from home’ feeling. Housekeeping department also takes care of laundry, pest control and horticulture. The responsibilities of housekeeping staff also include restocking supplies, delivering items to guests’ rooms, and moving cart of cleaning supplies and equipment from room to room in the hotel.

They now are more than a department that takes care of cleanliness and maintenance but they are the one who style the hotel to present the brand in the right way.

The Changing Scenario

With technological advance and increasing importance of hygiene, the role of housekeeping has evolved over the years. Increased automation, entry of new specialized agencies for various jobs like glass cleaning, façade cleaning, pest control, sanitization, etc. are the new trends in housekeeping.