What to do if you've been left in limbo in the terminal

Passengers who suffer flight disruption are often left unsure what they are entitled to.

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Here we answer 13 key questions on assistance and compensation.

- What flights are covered by UK consumer law?

Flights operated by an airline departing from a UK airport, flights operated by a UK or EU airline arriving at a UK airport, or flights operated by a UK airline arriving at an EU airport.

- How long must a flight be delayed before I am entitled to assistance?

It depends on the distance of the flight.

For flights under 1,500km (932 miles) such as from Glasgow to Amsterdam: at least two hours.

For flights between 1,500km (932 miles) and 3,500km (2,175 miles) such as from Manchester to Marrakesh: at least three hours.

For rflights over 3,500km (2,175 miles) such as from Heathrow to New York: at least four hours.

- What should this assistance include?