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What to do if you've been left in limbo in the terminal

Yorkshire Evening Post

|

April 26, 2025

Passengers who suffer flight disruption are often left unsure what they are entitled to.

What to do if you've been left in limbo in the terminal

Here we answer 13 key questions on assistance and compensation.

- What flights are covered by UK consumer law?

Flights operated by an airline departing from a UK airport, flights operated by a UK or EU airline arriving at a UK airport, or flights operated by a UK airline arriving at an EU airport.

- How long must a flight be delayed before I am entitled to assistance?

It depends on the distance of the flight.

For flights under 1,500km (932 miles) such as from Glasgow to Amsterdam: at least two hours.

For flights between 1,500km (932 miles) and 3,500km (2,175 miles) such as from Manchester to Marrakesh: at least three hours.

For rflights over 3,500km (2,175 miles) such as from Heathrow to New York: at least four hours.

- What should this assistance include?

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