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These Small Clues Scream Big Management Issues
The Philippine Star
|August 19, 2025
After 33-plus years of walking through more than 250 offices and factories in different countries, I can tell you this: you don't need a 103-page audit report or a parade of consultants in $2,000 suits to know when an organization's in trouble.
The clues are easy to find and they're everywhere — if you know where to look.
The red flags aren't buried in spreadsheets — they're lounging in plain sight. You'll spot them in the reception area that resembles a refugee camp, the hallway reeking of neglect, or the wall plastered with slogans that nobody takes seriously.
These small details scream louder than any boardroom presentation. Nine times out of 10, you can size up their problems in under five seconds. Here are several examples:
1. The "waiting" area. If you're left waiting for the host for more than ten minutes, you may be dealing with individuals who lack good time management skills. More often, they think being fashionably late still works in the 21st century.
Add to that an overbearing security guard who acts like you're a suspect in a crime documentary. That alone, you'll know you're in for a long day.
2. Clocks that don't work. A broken wall clock in the reception area or a meeting room is not just a décor failure; it's a corporate metaphor. It tells you that no one notices the obvious, or worse — they notice but they don't care to fix it.
This is one kind of "visible waste." In plain English, it's management failure on autopilot. If they can't solve this minor issue, then how much more with their production schedules?
3. The toilet smell test. It sounds petty until you're bothered by the stink. If the company can't maintain basic hygiene in the restroom, what makes you think they're on top of health, safety, quality, and even customer satisfaction?
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