Emirates eases travel hassles for people of determination

DXB'S TERMINAL 3 GETS UPGRADED SMART TUNNEL CAMERAS, VOICE CHECK-IN

- BY SAJILA SASEENDRAN

Emirates has rolled out cutting-edge technology at Dubai International Airport (DXB) that promises to make travel faster and more seamless for everyone, while breaking down barriers for passengers requiring special assistance.

The innovations, unveiled at AccessAbilities Expo 2025 in Dubai, include upgraded smart tunnel cameras, voice-activated check-in kiosks, and a redesigned business class mattress.

Smart tunnel system

Emirates has upgraded its smart tunnel immigration system at Terminal 3 with dual-height facial recognition cameras, speeding up the process for all passengers while making it accessible to wheelchair users and children for the first time.

The new lower camera is positioned at a height of slightly over a metre to cater to wheelchair users and children.

The smart tunnel system matches passengers' live facial images with their digital records stored in the immigration database, allowing them to clear immigration in seconds.

New check-in kiosks

Emirates has also introduced intelligent self-service check-in kiosks that respond to touch with a Braille-enabled navigation bar and can read out every step of the check-in process.