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HNB Card Operations Department achieves ISO 9001:2015 certification for quality management
Daily FT
|September 23, 2025
HNB PLC has announced that its Card Operations Department has been awarded the ISO 9001:2015 certification following a comprehensive third-party audit of its internal processes, controls, and service delivery frameworks.
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The certification reinforces the bank's continued focus on secure, efficient, and standardised operations across its payments infrastructure.
The audit process reviewed the Department's end-to-end quality management systems covering local and international merchant clearing, transaction processing, dispute resolution, real-time risk monitoring, chargebacks, and reconciliation. It also examined compliance procedures, customer service protocols, and operational documentation aligned with global benchmarks.
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