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HNB Card Operations Department achieves ISO 9001:2015 certification for quality management
September 23, 2025
|Daily FT
HNB PLC has announced that its Card Operations Department has been awarded the ISO 9001:2015 certification following a comprehensive third-party audit of its internal processes, controls, and service delivery frameworks.
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The certification reinforces the bank's continued focus on secure, efficient, and standardised operations across its payments infrastructure.
The audit process reviewed the Department's end-to-end quality management systems covering local and international merchant clearing, transaction processing, dispute resolution, real-time risk monitoring, chargebacks, and reconciliation. It also examined compliance procedures, customer service protocols, and operational documentation aligned with global benchmarks.
هذه القصة من طبعة September 23, 2025 من Daily FT.
اشترك في Magzter GOLD للوصول إلى آلاف القصص المتميزة المنسقة، وأكثر من 9000 مجلة وصحيفة.
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