Guaranteeing the parts you need

TVH's look-up service is a dedicated department within the company that specialises in looking up parts and accessories.

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Sales representatives enter requests into the look-up service system, which are processed according to priority guidelines. Image: TVH

Imagine you're looking for a specific part for a particular machine and cannot find it in the TVH online shop. It is less than ideal, but far from the end of your search. Because there is another way: through the TVH lookup service. The department has three main activities: 1. Responding to customer requests, either by looking up which specific part customers need or by providing technical support (e.g. explaining a fault code) 2. Expanding TVH's parts range 3. Further elevating the technical expertise within the company.

Market and machine expertise

TVH supplies parts and accessories for all types of material handling, construction, agricultural and industrial equipment. These machines differ in fundamental ways, and specialists are essential to provide the best support for all of them.

For this reason, the lookup service is divided into several specialist teams. For construction equipment, for example, there is a dedicated team for small earthmovers, one for mobile elevating work platforms and one for telehandlers. Similarly, there are separate teams for industrial machines specialised in container handling equipment, cleaning equipment, etc.

Make and model expertise

As the roots of TVH lie in material handling, it is naturally the market in which the business has accumulated the most knowledge.

This is why it boasts several lookup teams for material handling, each specialising in a selection of makes.