The five musketeers of 2021

Investments in cloud-telephony, SD-WAN, data security, data center infrastructure, and 5G will drive the new normal and recovery in post-pandemic India

- BAIBIR BORA

2020 has seen a lot of turbulence in the Indian telecom sector with the advent of the novel COVID-19 virus. A lot has changed in the telecom industry and in the traditional ways things were done. The eyes are set now on 2021 to level the ground with trends to watch out for in the coming year.

Trend 1: Cloud telephony solutions as work from home

Work from home (WFH) or work from anywhere is the ‘New Normal’ and many global organizations have announced permanent WFH policies. Companies have enabled work from home for their employees to support business as usual in the trying times of COVID-19 pandemic. There has been a need for omnichannel technologies for delivering a seamless connection. WFH has only been possible because of these modern cloud-based solutions, which makes you more connected and productive no matter where you are, it is a truly unified all-in-one platform. It integrates voice, video, chat, contact centre, and enterprise-class API solutions into one global, secure, reliable communications platform.

Cloud telephony has emerged as the need of the hour and many organizations have turned to the Cloud for ensuring quality of delivery in business communication. These solutions have been present in the market for quite some time, but with the COVID situation, organizations have become more forthcoming with acceptance of the Cloud.

WFH seems like a trend that is here to stay, and 2021 will see a growth in the cloud telephony technologies next year.

Trend 2: SD-WAN