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AI agents enhance customer service
Financial Express Kochi
|March 03, 2025
• Freddy AI handles common queries & troubleshooting
WHEN IT COMES to payments and finances, customers are anxious and impatient when they encounter hurdles. PhonePe's Vishal Gupta knew that delivering the best customer service was the only way to keep them satisfied on his payment platform. The company processes over 1.5 billion transactions per month and volumes double every 3-5 months. Because of this, Gupta was looking for a customer service platform and partner that could scale with PhonePe's rapid growth.
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