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Jewellery industry is witnessing a shift to an omnichannel approach: Rupesh Jain
The Art of Jewellery
|April 2023
The year 2023 has started on a rollercoaster note, with an accelerated adoption of generative AI, AI chatbots, and digital innovations. This is bringing in new operational efficiencies, stronger strategies, a far greater emphasis on building deep bonds with various stakeholders and consumers.
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In keeping with the current market ecosystem, technology and a human approach are seen as going hand in hand.
Rupesh Jain, Founder & CEO, Candere by Kalyan Jewellers, highlights the key trends that are expected to dominate the jewellery industry in India in 2023, major expectations from the year ahead, improving customer experience and retention, strengthening Candere's experimentation culture, and more.
Key trends dominating the jewellery industry in 2023
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