THE GAME CHANGER FOR ORGANISATIONS

Organisations gearing up for unpredictable times ahead must concentrate on their people: they need a diverse group of future-ready leaders and upskilled employees to realise their full potential, says piyush Mehta, CHRO of Genpact 

- Mamta sharma

With the nature of work rapidly changing due to the automation and artificial intelligence (AI) revolution, jobs in industries, ranging from information technology to manufacturing, are being transformed – in more ways than one.

Today’s workforce expects employers to build meaningful experiences that are highly personalised, responsive to their needs, and constantly improved. To stay relevant in the rapidlyadvancing digital world and

build future-proof careers, organisations and employees have to become agile in the way they look at the skills of the future to make sure they align with their future needs and aspirations.

In an interaction with People Matters, Piyush Mehta, chief human resources officer (CHRO) at Genpact, talks about the need for improved employee experience, reskilling and learning, among other key issues.

What should HR leaders keep in mind while empowering digitally ready organisations as we embrace the future of work?

People are—and will continue to be—organisations’ biggest asset. I truly believe businesses that devote similar effort, investment, and focus to the internal initiatives as they do to the external, to improve employee experience, will be the real heroes of tomorrow. Doing so can not only help employers increase retention, but can also enhance efficiency, and strengthen the bottom line. Here are some key trends that I feel HR leaders can benefit from, while preparing for the future of work.