How Digital Transformation Can Power The Great Reset

Technology has the potential to serve as the key enabler of change between digitalising administrative tasks and fostering human connections

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Digital transformation is a key human resource (HR) imperative today, and it

goes beyond just consolidating functions and views on a single platform. With digital maturity, we see potential in making the human resource function more strategic, such as the use of data analytics and artificial intelligence to glean better insights across functions, initiatives, and programmes. These are all digital conveniences that help keep the HR department efficient, employees serviced, and the business competitive.

The insurance industry’s HR function is no exception. For a highly competitive industry, insurance has been impacted by the talent crunch. Insurers need an efficient and effective digital HR system to improve recruitment and retention. The catch, however, is not to make HR automated and clinical, but to use advanced technology to elevate the user experience, identify gaps and monitor solutions. In short, to go digital so that HR can be more people-centric.

Humanising human capital in insurance

I did not follow the typical route of an HR professional. Armed with a Computer Science degree, I started as a programmer in a large manufacturing firm, writing bits and pieces of codes to fit bigger applications on demand.

There was little creativity to speak of, and the routine became a daily grind.