AI AND TELECOM: Why Industry Needs To Embrace It

In the Telecom industry, AI is creating business value in terms of improved performance, higher efficiency, enhanced customer experience as well as creating new business models and use cases for 5G, IoT and enterprise.

- BY SHRABONA GHOSH

With the emergence of generative AI, the telecom industry is embracing artificial intelligence (AI) to improve customer experiences, automate processes, productivity, and network operations. The growing complexity of network infrastructure, densification of networks, and billions of connected devices make it near impossible for humans to manage and operate networks using only traditional management methods alone. AI and automation are joining hands to overcome network challenges. Telecom AI refers to those artificial intelligence (AI) technologies and solutions developed to support the evolving needs of communication service providers and other stakeholders in the telecommunications industry.