We need to be realistic about AI limitations: Airtel Business

In an exclusive interaction with CIO&Leader, Sharat Sinha, Director & CEO of Airtel Business, discusses how AI solutions are transforming the enterprise telecommunications and cybersecurity landscape

- Praneeta

The merger of artificial intelligence and 5G marks a turning point in India's telecommunications sector. This is especially significant for enterprises working to update their digital systems. As these technologies advance, telecom providers must balance innovation with practical results. They also face growing demands for better security and efficiency.

In this interview with CIO&Leader, Sharat Sinha, Director & CEO, Airtel Business examines how AI solutions are changing enterprise telecommunications. The interview looks at the real-world results of Airtel's recent technology projects. From cloud-based communication to security systems, Sinha offers insights into what current enterprise solutions can and cannot do in India's growing digital market.

CIO&Leader: How is Airtel Business leveraging AI algorithms to empower businesses to stay ahead of cyber threats?

SHARAT SINHA: We understand that cyber threats are consistently growing, and therefore, proactive defense is crucial to safeguarding enterprises.

We have leveraged advanced AI algorithms to monitor our customers' networks in real-time, constantly scanning for irregular activities, potential vulnerabilities, and signs of cyber threats to provide real-time enterprise protection. Airtel's i-SOC (Security Operations Center) actively monitors networks 24/7, detecting and reducing the risk of potential cyber threats by utilizing AI-driven threat intelligence and Machine Learning (ML). As a result, the AI-powered orchestration tools enable continuous automated threat detection, response, and mitigation, greatly increasing the effectiveness of cybersecurity defenses while decreasing human intervention and response time.