Business
MIT Sloan Management Review
Why Some Platforms Are Better Than Others
Although successful digital platforms can deliver remarkable value to users and riches to entrepreneurs and investors, in some sectors it isn’t clear that anyone will turn a profit.
8 min |
Winter 2018
MIT Sloan Management Review
A New Approach to Automating Services
Companies are achieving productivity gains by using software robots to perform routine, rules-based service processes. If implemented well, such automation can result in high-performing human-robot teams, in which software robots and human employees complement one another.
10+ min |
Fall 2016
MIT Sloan Management Review
Creating Management Processes Built For Change
Good management processes help a company execute its strategy and exercise its capabilities. But in fast-changing business environments, companies also need agile management processes that can help the organization change when needed.
9 min |