Business
MIT Sloan Management Review
A Smarter Approach to Measuring Customer Experience
Many companies collect more customer experience data points than they need or can use effectively. Here's how to focus on the metrics that matter.
10 min |
Spring 2026
MIT Sloan Management Review
A Smarter Approach to Measuring Customer Experience
Many companies collect more customer experience data points than they need or can use effectively. Here's how to focus on the metrics that matter.
10 min |
Spring 2026
MIT Sloan Management Review
Why Digital Dexterity Is Key to Transformation
To make headway with digital transformation, executives are redefining the challenge: Build a workforce to take advantage of new technologies.
10+ min |
Spring 2026
MIT Sloan Management Review
Ask Sanyin: What Makes a 'Listening Tour' Meaningful?
I've just stepped into a new leadership role and was advised to embark on a \"listening tour.\"
2 min |
Spring 2026
MIT Sloan Management Review
Build Business Advantage With Real-Time Decision-Making
Stop running your business on yesterday's data. Real-time data, empowered employees, and agile systems can lead to higher margins.
10+ min |
Spring 2026
MIT Sloan Management Review
Balancing Innovation and Risk in the Age of AI
Monica Caldas is executive vice president and global CIO of Liberty Mutual Insurance.
2 min |
Spring 2026
MIT Sloan Management Review
Turn Customer Complaints Into Innovation Blueprints
You can reframe client grievances as an opportunity instead of a burden. At one Swiss hospital, complaints have become a pipeline for improvements to the customer experience.
6 min |
Spring 2026
MIT Sloan Management Review
The Eight Core Principles of Strategic Innovation
A company's future depends on the new directions it explores and develops today — and that requires different structures and capabilities from incremental innovation.
10+ min |
Spring 2026
MIT Sloan Management Review
What AI Can Teach Us About Designing Better KPIs
Machine learning research offers four proven strategies to prevent people from gaming measures of organizational performance.
10+ min |
Spring 2026
MIT Sloan Management Review
THREE THINGS TO KNOW ABOUT Learning by Hiring
LEADERS WHO RECOGNIZE THAT OUT-siders can be major drivers of innovation often seek to bring new knowledge into their organizations by making external hires.
2 min |
Spring 2026
MIT Sloan Management Review
Validating LLM Output? Prepare to Be ‘Persuasion Bombed’
Research demonstrates how generative AI ramps up the rhetorical pressure on users who question the AI's output.
8 min |
Spring 2026
MIT Sloan Management Review
Why Salespeople Fear Pitching Radical Innovation
Salespeople can feel out of their depth when selling breakthrough products. Managers can help by creating a more collaborative sales culture.
6 min |
Spring 2026
MIT Sloan Management Review
Socially Central Leaders Drive Deeper Team Alignment
WE OFTEN ASSUME THAT LEADERSHIP INFLU- ence flows from visibility and authority. But our new neuroscience research suggests that when it comes to building consensus, real influence comes from a very different source.
1 min |
Spring 2026
MIT Sloan Management Review
When Brands Wear an Insult as a Badge of Honor
HOW SHOULD BRANDS REACT WHEN FACED WITH NEGATIVITY FROM reviewers? Recent research published in the Journal of Consumer Psychology suggests that brands could benefit by proudly brandishing the very insults hurled at them.
1 min |
Spring 2026
MIT Sloan Management Review
The Hidden Power of Messy Teams
Collaborators who begin with an ambiguous problem may get better innovation results than teams that define a problem at the outset.
10 min |
Spring 2026
MIT Sloan Management Review
CUSTOMER EXPERIENCE: Enshittification Comes to 'Smart' Products
Companies that exploit digital control of their products to extract additional value risk degrading customers' experiences and sense of ownership.
5 min |
Spring 2026
MIT Sloan Management Review
Is a Venture Studio Right for Your Company?
A structured approach to building multiple ventures can unlock innovation, but leaders must assess strategic fit, resources, and long-term commitment before diving in.
10+ min |
Spring 2026
MIT Sloan Management Review
Stay Ahead of Geopolitical Supply Chain Risks
A practical framework for mitigating the disruptive effects of international conflicts can help companies protect their supply chains.
10+ min |
Spring 2026
MIT Sloan Management Review
Why Mergers Fail and How to Spot Trouble Early
Nearly half of all mergers end in a breakup. A new research-backed framework can help leaders diagnose which deals are built to last and which ones will likely fall apart.
10+ min |
Spring 2026
MIT Sloan Management Review
How to Use Generative AI for Pricing
LLMs can make sophisticated pricing recommendations, but effective use requires users to provide well-crafted prompts and understand the tools' limitations.
9 min |
Spring 2026
MIT Sloan Management Review
How to Profit From Retro-Innovation
Smart companies can create value now by reviving products from the past and reimagining them for today's customers.
8 min |
Spring 2026
MIT Sloan Management Review
Assess What Is Certain in a Sea of Unknowns
Understanding what won't change clarifies what might — and strengthens decision-making in volatile times.
10+ min |
winter 2026
MIT Sloan Management Review
Ask Sanyin: Why Is It So Hard to Pull the Plug on a Project?
We're finding it difficult to wind down projects that no longer serve our priorities.
2 min |
winter 2026
MIT Sloan Management Review
Integrate Sustainability and Innovation to Find New Opportunities
Five common innovation practices can help leaders pursue sustainability as a growth strategy.
10+ min |
winter 2026
MIT Sloan Management Review
The Case for Quiet Corporate Activism
Leaders concerned that they will be penalized for championing sustainability and diversity can still sustain their commitments.
10+ min |
winter 2026
MIT Sloan Management Review
The Perils of Algorithmic Pricing
Some revenue management systems based on algorithms may lead to unintended collusion and antitrust violations.
9 min |
winter 2026
MIT Sloan Management Review
Broadening Future Perspectives at the Bank of England
Leaders at the U.K’s central bank sought to broaden their thinking about future risks and opportunities. Here’s how they built longer-term horizon-scanning capabilities and what they learned along the way.
9 min |
winter 2026
MIT Sloan Management Review
How Nesting Changes Platform Strategy
Should your platform host another platform — or be hosted by one? Here's how to think through the choices.
10+ min |
winter 2026
MIT Sloan Management Review
Are You an Authentic Leader or an Authentic Jerk?
Leaders who are true to their values can inspire trust and respect, but not if \"being yourself\" becomes the problem.
10+ min |
winter 2026
MIT Sloan Management Review
How to Make Scenario Planning Stick
Developing future scenarios can deepen leaders’ strategic insights. Establishing scenario planning as an ongoing capability and reaping its full benefits require linking it to other processes.
10+ min |